If you need to record damaged or faulty stock items that have been returned to your company, or that you're returning to your supplier. In Sage 50 Professional, you can use the Returns option.  

TIP: To record returns of normal undamaged stock, or if the damaged stock will be refunded/credit noted either record a product credit note or make an adjustment in to correct the stock levels. 

1. Go to Products and services, select the required product, then select Returns. 
2. Complete the Returns window as follows:
   
   
   

   Code	The product you selected appears here. If required, you can choose a different product from the drop-down list.
   Description	The description of the product appears here.
   Type	From the drop-down list, choose one of the following: DI - Damages In - This represents goods being returned to your company as damaged or faulty. Because the goods are faulty or damaged, the Qty in stock, sales value and sales qty figures are not updated when you post the transaction DO - Damages Out - This represents goods you are returning to your supplier for repair or replacement. Because the goods are being returned for repair or replacement, the Qty in stock, sales value and sales qty figures are not updated when you post the transaction WO - Write Off - Use this to record stock that is being written off. This type of transaction makes an adjustment to the stock levels and is the equivalent of an adjustment out The DI and DO type don't affect the stock levels as they're used when the stock is going to be replaced or sold as a damaged item.
   Ref	Enter a reference for this stock return.
   Date	Enter the required date.
   Reason	Enter details of why the goods have been returned. For example, you could enter 'Scratched'.
   Quantity	Enter the quantity of goods that have been returned.

3. Press Save then Close.

You've now recorded the return.

 NOTE: Your nominal ledger stock values are adjusted when posting your opening and closing stock journals.