Error: 'The report could not be generated. No data was returned for this Report'

The information doesn't exist

If you run a report to show information that doesn't exist on your system, this message appears.

For example:

• You're running an invoice report but there are no invoices in the data
• You run an Aged Debtors report for a customer with no outstanding transactions
• You run a Sales Credit Day Book report for a customer without any SC transactions on their account
• You run a product activity report for a product with no transactions
• You run a Customer Statement report and select an outstanding item only layout, but the customer account doesn't have any transactions outstanding

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Incorrect records selected

Only items you've highlighted within the module will appear on the report.

For example, if you highlight one or more invoices and run a report, the results will show that selection only.

If the highlighted records don’t meet the report criteria, the message appears.

To resolve this, check you've highlighted the correct items, or click the Clear button to deselect any highlighted records.

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You've applied a search

When you apply a filter or search to the module, the report runs for the data displayed in the filter or search.. Find out more in our How do I filter my lists? guide.

For example, if you apply a filter to remove customers with an outstanding balance, running the Aged Debtors report will show the error.

To resolve this, remove the search, or change it to show the information you want to report on.

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Check your regional settings 

This can occur if the date is in an American format for , 11/01/2022 instead of 01/11/2022. 

Check your computer date format is English (United Kingdom).

If you have a multi-user licence, check where the software is looking to pick up your reports.

1. Click Settings, then click Company preferences.
2. Click Reporting.
   
   • If you hold your reports in your data directory, check the Use data path for reports checkbox
   • If you store your reports in the standard settings directory or haven't changed their location, clear the Use data path for reports checkbox
3. Click OK.

 TIP: Run the report again. If it has criteria, narrow the parameters or run one criterion at a time to isolate the problematic data.

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