ERROR: 'You cannot login at present' when logging in

When you try to log in to Sage 50 Accounts, the following message appears:

This appears if another user is working in the area identified in the error message. Some areas of the software that requires all other users to log out of the company. For example, when taking a backup or running Check Data. These are exclusive zones.

If a user is working in an exclusive zone

Wait for the user to finish working in the area mentioned in the message, then try to log in again.

If a user isn't working in an exclusive zone

1. Select Yes, then OK.
2. Try to log in again.
   NOTE: When you choose Yes to remove the user, check your data is in good health. If you have errors, use our A - Z index of Check Data errors, warning and comments article to fix them.

Issue persisting?

If the message continues to appear after you follow the steps above, you can Refresh the queue.dta file to resolve it.

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