Skip to content
logo Knowledgebase

Banking Cloud, change to dormant accounts

Created on  | Last modified on 


This communication was sent on 22 July 2019.


As of the 19th July 2019, the following enhancements have been made to Bank Feeds to cancel inactive bank accounts

  • Bank accounts which have been in a Pending state for 6 months, will be automatically cancelled.
  • Active bank accounts without transactions for 12 months will be automatically cancelled in Banking Cloud and the bank or aggregator will be informed to stop sending data to Sage.

No notification is sent to customers to advise of the auto-cancellation. If an account is cancelled due to inactivity, it will be possible to re-connect the account again. Read more >