• Bank accounts which have been in a Pending state for 6 months,  will be automatically cancelled. 

These are accounts where transactions have not been received from the bank, this scenario is most likely due to the customer not completing the authorisation process with the bank, or the application/account type was rejected by the bank.

• Active bank account without transactions for 12 months will be automatically cancelled in Banking Cloud and the bank or aggregator will be informed to stop sending data to Sage.

This would include circumstances where the customer has not attempted to download the transactions from Banking Cloud for 12 months.   This scenario is most likely due to the customer cancelling the bank feed directly with the bank, without informing Sage, or they have cancelled their Sage subscription

NOTE: No notification is sent to customers to advise of the auto-cancellation, but if an account is canceled due to inactivity, it will be possible to re-connect the account again if necessary.