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Remove a user that appears to be logged in

Created on  | Last modified on 

Summary

How to remove a user from Sage 50 Accounts that appears still to be logged in.

Description

If a user appears logged in but isn't, it could be due to an unexpected computer closure or they didn't log out correctly. 

Resolution

To log out the user:

Log on as the user

  1. Open Sage 50 Accounts and log on as the named user.

    If you don't know the user's password, follow the steps for your version in the Remove user using the Manager logon section.

  2. A message appears informing you that the user's already logged in.

    To remove the user from the request list, click Yes.

  3. If required, click File and Exit to log out.

Remove user using the Manager logon

Sage 50 Accounts v27 and above

  1. Open Sage 50 Accounts and log on as Manager.
  2. Click Settings then click User Management and click Active Sessions.
  3. Select the user you want to remove then click Remove and click Close.
  4. If required, click File and Exit to log out.

Sage 50 Accounts v26  

  1. Open Sage 50 Accounts and log on as Manager.
  2. Click View then click User List.
  3. Select the user you want to remove then click Remove and click Close.
  4. If required, click File and Exit to log out.

Still having issues?

If the issue persists, you can delete the queue.dta file which stores who's logged in. Before doing this, ensure everyone to log outs of Sage 50 Accounts, including remote users using Remote Data Access.