ERROR: 'Access to this account is denied: a pending link has been...'

What to do if you see this error when trying to log in to your My Sage account.

When you try to log in to my.sage.co.uk, sometimes the following error appears:

'Access to this account is denied: a pending link request has been found and requires authorisation from an online administrator'.

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Approval required

This means that you've requested access to the Sage Account, but the online administrator hasn't authorised it yet.

Contact your online administrator for the account you want access to, and ask them to give you access to the My Sage account.

Further information

Your online administrator is normally the person/email used when you first set up My Sage. If you're not sure who your online administrator is, contact Sage support.

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