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How do I change an employee's email address in Sage Employee Online Services?

Created on  | Last modified on 

Summary

This article covers the steps you need to follow if an employee changes the email address they use to sign in to Online Services.

Description

There may be times when you need to update the email address an employee uses to sign in to Sage Employee Online Services in order to view their payslips and P60s.

To do this, you need to:

  • Delete the employee from Sage Online Services.
  • In Sage 50cloud Payroll, enter their new email address in the employee record. 
  • Upload historical payslips so the employee can view previous payslips.

When you upload the historical payslips, the employee receives an automatic welcome email to register for Sage Online Services using their new email address.


NOTE: If you are using Sage HR Online Services, please follow this alternative instructions to change an employee's email address - Read more >

Resolution

Delete the employee from Sage Online Services

  1. Click Company then click Online Document Settings.
  2. Next to Manage your online portal, click Do It Now.
  3. Enter your log on credentials.
  4. Click on Manage Employees.
  5. Select the required employee, then click Delete.

Enter the new email address in Sage 50cloud Payroll

  1. Open Sage 50cloud Payroll, double-click the relevant employee.
  2. In the Personal tab, enter the employee's new email address.
  3. Click the Analysis tab, and enter the employee's new email address.
  4. Click Save.

Upload historical payslips

  1. Click on Company then click Online Document Settings.
  2. Next to Upload Historical Payslips, click Do It Now.
  3. Enter the date range that you want to upload then click continue.
  4. Select the required employee then click Upload.
  5. Click Publish Payslips.
  6. Click You have (X) Payslips waiting to be Published.
  7. Select the employee then click Publish Payslips.
  8. Select to publish now or delay until a date.
  9. Click Update Payslips.

The payslips are published and the employee will get a new welcome email asking them to register for Sage Online Services using their new email address.


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