Sage Services stuck on the Stopping status

When stopping Sage Services using services.msc, it can sometimes hang on Stopping in the Status column or show error 1053.

 NOTE: Use our Data Service Manager that makes this process easier. To find out more, visit Using the Sage 50 Data Service Manager in v31 and above.

 TIP: You only need to follow one of the two methods below. 

Using Task Manager

1. Right-click the Windows Taskbar then click Task Manager or Start Task Manager.
   
   
   
   
2. Click the Processes tab. 
    NOTE: In Windows 11 the background processes, pop up automatically.  To access Services, click the Jigsaw icon on the left-hand toolbar .
3. Browse to the service in Background processes, for example, Sage 50 Accounts Service v27 (32 bit).
4. Right-click the service then click End task or Stop.
   
   
   
   
5. Click the Services tab.
   
   Check the status column for the service is now showing as Stopped or is blank.
   
   

Using the command prompt

1. Press the Windows Key and type cmd then right-click the cmd.exe and click Run as administrator.
2. Enter the following, depending on your version:

   Sage Accounts v32	Taskkill /f /IM sg50svc.exe
   Sage Accounts v31	Taskkill /f /IM sg50svc.exe
   Sage Accounts v30	Taskkill /f /IM sg50svc.exe
   Sage Accounts v29	Taskkill /f /IM sg50svc.exe
   Sage Accounts v28	Taskkill /f /IM sg50svc_v28.exe
   Sage Accounts v27	Taskkill /f /IM sg50svc_v27.exe
   Sage Accounts v26	Taskkill /f /IM sg50svc_v26.exe

    TIP: You can also enter the PID for the service that shows in Task Manager, using Taskkill /f /pid PID. For example "Taskkill /f /pid 16740" - Where 16740 is the service PID from Task Manager. 
   
   You can use the following Command Prompts if you need to stop the Control Service:

   Sage Accounts v32 64-bit	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v32.exe /T
   Sage Accounts v31 32-bit	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v31.exe /T
   Sage Accounts v31 64-bit	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v31.exe /T
   Sage Accounts v30 32-bit	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v30.exe /T
   Sage Accounts v30 64-bit	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v30.exe /T
   Sage Accounts v29	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v29.exe /T
   Sage Accounts v28	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v28.exe /T
   Sage Accounts v27	TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v27.exe /T
   Sage Accounts v26	TASKKILL /F /IM sg50CtrlSvc_v26.exe /T

3. Press Enter.

If required, you can now check the status and restart the services.

Upgrade your licence

Growing business? Add more companies, users, or employees to your licence with ease. Leave your details and we’ll be in touch.

Leave your details