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Installing after an issue with Sage automatic updates

Created on  | Last modified on 

Summary

This guide explains how to install updates in Sage 50cloud Accounts and Sage 50cloud Payroll after an issue installing Sage automatic updates.

Resolution

To fix the installation error when using Sage automatic updates you can install the update manually.

Install the update manually

You can manually download and install the update from www.sage.co.uk/au

If you want to install the update that has already downloaded using automatic updates, you can access these in the following folders.

When you download an available update it saves in:

  • C:\ProgramData\Sage\SBD Software Updates\Downloaded

When you install a downloaded update it moves from the Downloaded folder to:

  • C:\ProgramData\Sage\SBD Software Updates\Installed

If the installation fails, browse to one of the above folders, find the required update then double-click the file and follow the on-screen instructions.

NOTE: Just so you know the installedsoftwareupdates.log includes a log of automatic updates, but doesn't include the manual updates. 

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