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ERROR: 'This information cannot be submitted electronically because HMRC do not accept...'

Created on  | Last modified on 

Summary

What to do if you see this error when submitting for the 2026/2027 tax year in Sage 50 Payroll.

Description

When you make a submission to HMRC, you sometimes receive the following message:

'This information cannot be submitted electronically because HMRC do not accept submissions of this type for the 2026/2027 tax year'

Resolution

This occurs if you try to submit using a software version for a previous tax year.

To submit RTI submissions, you must use the correct version of your software for the tax year you need to submit.

Check your version

  1. Click Help then About.
  2. Under Program Details, check the version is 32.00 or above.
    • For the 2026/2027 tax year, the version number must be 32.00 or above
    • For the 2025/2026 tax year, the version number must be 31.00 or above

If your version number isn't correct for the tax year, you must follow our download and install Sage 50 Payroll article.

CAUTION:

If you process any pay periods using the wrong version of the software, you need to correct them. For help with doing this, follow the incorrect version of Sage 50 Payroll used for the new tax year article.

If your software version is correct and the problem persists, follow the below steps.

Earlier year update (EYU)

This message sometimes appears when you try to submit an EYU.

Check that your process date is the last day of the tax year that you're submitting an EYU for, then try again.

If you're using the correct tax year software

If you've installed the correct version of the software for your tax year and the problem persists, follow the steps below.

NOTE:

It's essential that you close Sage 50 Payroll before you delete the folders in the steps below. 

  1. Close Sage 50 Payroll.
  2. Press the Windows key + R, and enter the following path then click OK:
    • C:\Program Files (x86)\Common Files\Sage\Internet Submissions\V5
  3. Delete the following .dll files:
    • Esubs.model
    • Esubs.model.interfaces
    • Esubs.view
    • Esubs.viewmodel
    • SgEData
    • SgELauncher
  4. Check that your Windows profile has full permissions to C:\Program Files (x86)\Common Files\Sage.
  5. Reinstall Sage 50 Payroll.

NOTE:

If the issue continues, check that the installation created new versions of the .dll files in the folder you deleted them from. Where they're not there, log on to a different administrator profile and repeat the steps above. Follow the next section If the files are there.

Microsoft .NET framework

If the issue still occurs, delete the above folders again, follow the Microsoft .NET Framework article. 

A software error occurred

If you see the error:

  • 'A software error occurred. This is likely to be due to a mismatch in your electronic submission components'

This occurs if the C:\Program Files (x86)\Common Files\Sage\Internet Submissions\V5 folder or the files within aren't in place.

To resolve this, reinstall Sage 50 Payroll using the Run as administrator option. For further information on this error, visit the submission error: 'A software error occurred. This is likely to be due...'
article.