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'The report has successfully output to e-mail' message appears, but no email is output

Created on  | Last modified on 

Summary

How to resolve this issue when sending a report or layout by email in Sage 50 Accounts.

Description

When you send a report or layout by email the message, 'The report has successfully output to e-mail' appears. However, no email shows in your Drafts, Inbox or Sent folders.

Resolution

Check Outlook version is compatible

If you're using an incompatible version of Microsoft Outlook, this issue occurs.

Microsoft have made a 'new look' version of Outlook available, however this isn't compatible with Sage software. You need to use the 'classic' version of Outlook that remains compatible with Sage software.

Before you continue, check your version against our what is the compatibility of my software with Microsoft Office article.

Check sort order in Drafts

Before following the steps below, check the sort applied to your Drafts folder in Outlook. If it's sorted By Date your exported emails may appear. Set the sort in your Drafts folder to To, and check again for your exported emails.

If this message still appears, follow the steps below.

Check the report description for full stops

  1. Select the document you want to edit, then click Edit. 
  2. Click Report, then click Report Properties.
  3. Remove the full stops from the end of the name, then click OK.
  4. On the menu bar click File, click Save.
  5. On the menu bar click File, then click Exit.

If this message still appears, follow the steps below.

Check email settings

  1. Browse to and select the report, then click Edit.
  2. Once Report Designer has opened, click Report at the top.
  3. Then click Email Settings, ensure your mail provider is set to Outlook at the bottom of the window.

If this message still appears, follow the steps below.

Refresh the group setting

  1. Browse to the report or layout you're trying to email, then right-click it and select Edit.
  2. On the menu bar, click Report, then click Email Settings.
  3. In the Email message should contain drop-down, make a note of the current group then click a different group.

    Image

  4. Click OK, click Report, then Email Settings.
  5. In the Email message should contain drop-down, click the group you noted in step 3, then click OK.
  6. On the menu bar, click File, then Save As and then under File name enter a new file name for the document
  7. Browse to the required location for your document and click Save.
  8. On the menu bar, click File, then click Exit.

Try emailing the document again. If the issue persists, refer to the following section.

Change the group you're using

If you only have one group or there's no other suitable group to email by, skip ahead to the next section.

  1. Browse to your report or layout, then right-click and select Edit. 
  2. On the menu bar, click Report, then Email Settings.
  3. Under Email message should contain, change to a different group. If you're unsure, contact technical support.
  4. Click OK, on the menu bar, click File, then click Save.
  5. On the menu bar, click File, then click Exit.

Try emailing the document again. If the issue persists, refer to the following section.

Set the header or footer as not suppressed

The 'Email message should contain' setting, allows you to set a group to determine when you create a new email. If the group selected contains a header set to either True for Suppress Printing or False for Visible, the email won’t output.

  1. Browse to your report or layout, then right-click and select Edit. 
  2. Click View on the taskbar, then Properties.
  3. Select the required section, for example, INVOICE_NUMBER Header.
  4. In the Properties pane, for Suppress Printing, select False.

  Image

NOTE: If you select False to Suppress printing, to ensure any content within this section does not show, you must delete the content and minimise the size of the section.

  1. In the Properties pane, for Visible, select True.
  2. On the menu bar, click File, then click Save.
  3. On the menu bar, click File, then click Exit.