Skip to content
logo Knowledgebase

Error 'The report has successfully output to e-mail' message appears, but no email is output

Created on  | Last modified on 

Summary

In Sage 50cloud Accounts or Sage 50cloud Payroll, when sending a report or layout by email the message, 'The report has successfully output to e-mail' appears, however no email is shown in either drafts, inbox or sent, depending on your email settings. This is because, in your email settings, for the 'Email message should contain' setting, you can set a group to determine when a new email is created. If a group selected here contains a header that is set to either True for Suppress Printing or False for Visible, the email will not output. This can also occur if the group settings need to be refreshed.

Resolution

Refresh the group setting

  1. Browse to the report or layout you are trying to email, then right-click and select Edit. Read more > 
  2. On the menu bar, click Report, then click Email Settings.
  3. In the Email message should contain drop-down, make a note of the current group then click a different group.

    Image

  4. Click OK, click Report, then Email Settings.
  5. In the Email message should contain drop-down, click the group you noted in step 3, then click OK.
  6. On the menu bar, click File, then Save As and then under File name enter a new file name for the document
  7. Browse to the required location for your document and click Save.
  8. On the menu bar, click File, then click Exit.

Try emailing the document again. If the issue persists, refer to the following section.


Change the group you're using

NOTE: If you only have one group or there's no other suitable group to email by, please refer to the following section.

  1. Browse to your report or layout, then right-click and select EditRead more > 
  2. On the menu bar, click Report, then Email Settings.
  3. Under Email message should contain, change to a different group. If you're unsure, contact technical support.
  4. Click OK, on the menu bar, click File, then click Save.
  5. On the menu bar, click File, then click Exit.

Try emailing the document again. If the issue persists, refer to the following section.


Ensure the header or footer are not suppressed

  1. Browse to your report or layout, then right-click and select EditRead more > 
  2. Select the required section, for example INVOICE_NUMBER Header.
  3. In the Properties pane, for Suppress Printing, select False.

    NOTE: If you select False to Suppress printing, to ensure any content within this section does not show, you must delete the content and minimise the size of the section.

  4. In the Properties pane, for Visible, select True.
  5. On the menu bar, click File, then click Save.
  6. On the menu bar, click File, then click Exit.


Need more help?

Chat to one of our Sage Ambassadors now.

Chat now

Image