ERROR: 'Cannot connect to the licence server' or 'There is no response from the licence server'

Check your computer date and date format is correct

1. Press the Windows key and R then type timedate.cpl then click OK.
2. Click Change date and time then set the correct time and date.
3. Click OK then click OK.
4. Ensure your Windows date format is correct. 

Run as administrator

• Right-click the Sage 50 Accounts shortcut then click Run as administrator

If this resolves the issue, you can permanently set the shortcut to run as administrator:

1. Right-click the Sage 50 Accounts shortcut then click Properties.
2. Click the Compatibility tab.
3. Under Privilege Level, select the Run this program as an administrator check box.
4. Click OK.
   
   

Reset your licence information

For help with this, contact your local IT support.

1. Close all software, log off Windows, then log in as an administrator.
2. Hold down the Windows Key, then press E to open File Explorer.
3. In the address bar, type C:\ProgramData\Sage\ then press Enter.
4. Right-click SDK Licence, select Rename then rename the folder to SDK Licence OLD  TIP: If you can't see the folder, select View, then Show, and select Hidden items.
5. Browse to C:\ProgramData\Sage\Accounts\XXXX and delete the sage.usr file.
   NOTE: Where XXXX is your software version, for example, 2024.
6. Click the button below to download the registry fix:
   Download the registry fix
7. If prompted to save the file, note the file name, then click Save.
8. Browse to and double-click the downloaded file.
9. Click Yes, click Yes, then click OK.
10. Open Sage Accounts then re-enter your licence information.
    
    

1. Open the Control Panel.
2. Click Network and Internet.
3. Click Network and Sharing Centre.
4. Click Change adapter settings.
5. Right-click your connection and then click Properties.
   
   
6. Clear the checkbox next toInternet Protocol Version 6 (TCP/IPv6).
7. Follow the next steps toLock and Refresh Remote Data Access.

Check for outdated Cipher suits

From November 3rd outdated cipher suites that no longer meet security standards won’t be supported and will be blocked from contacting our license server. You can read more about this in the Cloudflare developer guidance document, it's the legacy cyphers that aren’t to be supported and will be blocked. 

These ciphers are typically used by Windows Server 2012 and Windows 8 (or earlier). If you’re using one of these operating systems it’s advisable to upgrade to a supported windows operating system, Check your system requirements.

If you’re already using a supported operating system, contact your IT regarding the cipher suites.