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Match or allocate batch customer credits and batch customer invoices

Created on  | Last modified on 

Summary

How to allocate customer credit note and invoice transactions in Sage 50 Accounts.

Description

When you enter a customer batch credit note, you can match it to an outstanding customer invoice in the Customer receipt window.

Resolution

▼ Watch the video

 

NOTE:

This video is part of the free Sage University course Batch Invoices and Credits. To sign up for the full course, or see other free Sage University training courses.

Follow the steps

  1. Go to Bank accounts then select Customer receipts.
  2. Complete the window as follows:

Bank A/C As the software doesn't post any money to or from the bank account, you can select any bank account.
Account* From the dropdown list, choose the customer record.
Date* Enter the date required for the allocation.
Reference Leave this box blank, as the software doesn't create an additional transaction.
Ex. Reference Leave this box blank as this don't create an extra transaction.
Amount Leave the Amount value as 0.00.
  1. Allocate the credit to the invoice:
  • To allocate the full credit, select the Receipt field on the credit line and select the Pay in Full option. Then select the Receipt box on the invoice line and select the Pay in Full option
  • To allocate part of the credit, enter the amount in the Receipt box on the credit line and press Tab. Then enter the amount in the Receipt box on the invoice line and press Tab
  1. Press Save then Close.

NOTE:

Follow our article if you see the error 'There is a mismatch in the net/tax elements of the payments selected'. This can happen when allocating the transactions using the VAT Cash Accounting scheme.

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