Summary
When you run a report or layout to email in Sage Accounts, the message 'SBDDesktop.exe has stopped working' may appear.
Resolution
NOTE: This article troubleshoots the error message occuring when emailing only. if you experience this message elsewhere in the software, you should follow our help guide. Read more >
If you are using v23.1 or below, or if you experience this issue in v23.2 and above, you need to install an update, then check your email settings.
Download the update
- Click the download link below:
- Double-click the downloaded file, then click Run.
Refresh Quick Email settings
If the error appears when using the Quick Email option, you must refresh your layouts:
- Click Settings then click Invoice & Order Defaults.
- Click the Email tab.
- For each document type, browse to the required layout.
- Click OK.
- If the issue still occurs, reboot your computer and run your report or layout again.
Check your email settings
- Preview any of the reports or layouts where you have this problem.
- Click Printer Offsets then click Email Setup.
- In the Default Provider drop-down list, click Microsoft Outlook.
- Select the Where MAPI is specified in the report, use the default provider instead check box.
- Click OK, then close the Preview window.
Check your email defaults
- In Sage Accounts click Settings then click Email Defaults.
- From the Email Program drop down list, select Microsoft Office Outlook.
- Click Apply then select the layouts you send by email.
- Click OK then click OK.