Search results are not as expected

How the search and filter work

EXAMPLE: You want to show all customers where the telephone number begins with 0191 but you currently have a search applied to your Customers module that only shows accounts with a balance of more than £/€5,000.

You click the option  to show all records then apply a search for 0191.

The search results only include customers with 0191 whose balance is greater than £/€5,000. Because you clicked the option  to show all records, you should see all records with 0191 in them.

 

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This is the way the search options are designed to work.

When a filter is set up using the Filter button, it can be switched on and off by toggling the option to or vice versa. Switching the search off does not delete the search, only the Clear form option would do this.

When you apply a search it is added to the existing filter and both are applied. If the search is subsequently cleared, the main search is unaffected.

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Clear the filter option

If you want a search alone to apply to the data, you must discard any filter before applying your search.

• Click Filter and click Clear form then click Apply and click Close

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Reset the quick search

1. To reset the quick search, enter some text in the search box at the top of the list and click the magnify glass.
   
   
   
   
2. Then to clear the search, click the bin

    icon.

 NOTE: In v28 and below you'll need to click the icon.

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