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I have errors, warnings, or comments in my data

Created on  | Last modified on 

Summary

What to do if your Check Data option returns any errors, warnings or comments in Sage 50 Accounts v26 and above.

Description

If you see Check Data errors or warnings when you open your software, stop using it until you resolve them. Your data can be corrupt and further issues will happen.

Any issues with your data show in the File Maintenance Problems Report as errors, warnings, or comments:

  • Errors - Stop processing until you resolve the errors and they no longer appear
  • Warnings - we recommend you fix these before continuing
  • Comments - these are for information only. We recommend you check these from time to time

TIP: In Sage 50 Accounts v28, clicking Run repair starts an automatic repair. If the File Maintenance Problems Report shows no errors, you can continue as normal. Corruption banners or messages will disappear after your next scheduled backup.  

Warning - Data Corruption message with button to Run Repair.

 

Warning - Data Corruption message with button to Check data and view errors.

Resolution

Run Check Data

If you're already logged into your company, to check your data:

  1. Go to File then select Maintenance.
  2. Select Check Data.

Alternatively, if you see one of the messages above, click Run repair or Check data and view errors.

To fix any errors that appear, follow the fix any errors section.

Fix any errors 

Your software can fix some errors automatically, while others need your action. Depending on the errors, the File Maintenance Problems Report shows one of three windows:

Fix your errors window - This window appears if the software can attempt to fix the errors automatically.

File Maintenance Problems Report window with Run repair button.

Your next steps window - This appears when your errors are unrepairable. 

File Maintenance Problems Report window with the View reports button.

Additional steps window - This appears when there are some manual steps needed to fix your data.

File Maintenance Problems Report window with View next steps and Retrieve backup buttons.

Fix any warnings and comments

It's good practice for you to fix any warnings or comments. Visit sage.co.uk/mydata, find the relevant warning or comment, and follow the steps in the linked article.

Had corruption more than once?

Data errors are uncommon and rarely happen. If you find you get errors regularly basis, you can find further help in our potential causes of data corruption article.

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