Summary
When downloading or installing an automatic update you may receive the following error message: Error Code = AUSE099 Detailed Error Description = An unknown error has occurred. Please contact Sage Customer Services.
Cause
This is due to an application issue.
Resolution
Using a proxy server?
If you're using a proxy server, confirm that your proxy settings are in place.Check access to the Sage Update Service
Use Telnet to test if you have access to the Sage Update and Download sites, using the following settings:
| Web address | Port number |
|---|---|
| update.sage.com | 443 |
| download.sage.com | 443 |
If you can't access the sites, this must be resolved by your local IT support.
If you can access the sites successfully, download and install the required update from the Updates page.
Upgrade your licence
Growing business? Add more companies, users, or employees to your licence with ease. Leave your details and we’ll be in touch.
Africa
Asia
Australia
Canada
France
Ireland
Kenya
Nigeria
Portugal
South Africa
Spain
United Arab Emirates
United States
Germany