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Software freezes when running the year end

Created on  | Last modified on 

Summary

Year end process appears to hang or freeze in Sage 50 Accounts

Description

If you have a large amount of data, or run the year end across a network, the process can take some time to complete. Sage can appear to stop responding, and you can see an "Out of memory" message, but the year end can still continue in the background.

We recommend leaving Sage 50 Accounts running and avoiding force-closing it, even if Windows Task Manager shows Not Responding. There's no set time for the process to complete.

If you've already force-closed Sage 50 Accounts, follow the steps below to run the year end again.

Resolution

If you close out of the software, the year end process won't complete and errors will be reported in Check Data.

This is resolved in two steps:

  1. Restore the backup you took before running the year end.

    TIP:

    If you see a message that you're already logged in when trying to get back into Sage 50 Accounts, follow the steps here to resolve it.

     

  2. Run the year end process again. If you're running Sage 50 Accounts on a network, the year end will run quicker on the computer that holds the data.

That's it - your year end is running again and it will notify you once it's complete.

Don't have a backup to restore?

Restoring a backup is usually the quickest and easiest option. If that's not practical because you ran the year end some time ago, send your data to us for repair.

When we repair data, we might need to remove transactions and may not be able to tell you which ones. You'll also need to stop processing while we work on the data.


If you want to send the data in for repair, contact us.

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