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Sage Services stuck on the Stopping status

Created on  | Last modified on 

Summary

Steps you can take to stop your Sage Services in Sage 50 Accounts.

Description

TIP:

Use our Data Service Manager that makes this process easier. To find out more, visit our using the Sage 50 Data Service Manager in v31 and above article.

 

 

When stopping Sage Services using services.msc, it can sometimes hang on Stopping in the Status column or show error 1053.

The service stuck in stopping in the status column

Resolution

 

TIP:

You only need to follow one of the two methods below. If you need any support with the steps, contact your local IT support.

▼ Using Task Manager

 

  1. Right-click the Windows Taskbar, select Task Manager or Start Task Manager.

    A screenshot of the Windows context menu, typically accessed by right-clicking the Start button. The menu options displayed include Task Manager, Settings, File Explorer, Search, Run, Shut down or sign out, and Desktop. The "Shut down or sign out" option has a submenu indicated by an arrow.

  2. Go to the Processes tab. 

    NOTE:

    In Windows 11 the background processes appear automatically.  To access Services, click the Jigsaw icon on the left-hand toolbar Image.

     
  3. Browse to the service in the Background processes. For example, Sage 50 Accounts Service v27 (32-bit).
  4. Right-click the service, press End task or Stop.
  5. Go to the Services tab.
  6. Check the status column for the service is now showing as Stopped or is blank.

 

▼ Using the command prompt

 

  1. Press the Windows Key and type cmd.
  2. Right-click the cmd.exe and select Run as administrator.
  3. Enter the following, depending on your version:
    Sage Accounts v29 and above Taskkill /f /IM sg50svc.exe
    Sage Accounts v28 Taskkill /f /IM sg50svc_v28.exe
    Sage Accounts v27 Taskkill /f /IM sg50svc_v27.exe
    Sage Accounts v26 Taskkill /f /IM sg50svc_v26.exe

    TIP:

    You can also enter the PID for the service that shows in Task Manager, using Taskkill /f /pid PID. For example, "Taskkill /f /pid 16740" - Where 16740 is the service PID from Task Manager. 

     
    You can use the following Command Prompts if you need to stop the Control Service:
    Sage Accounts v33 64-bit  TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v33.exe /T
    Sage Accounts v32 64-bit  TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v32.exe /T
    Sage Accounts v31 32-bit  TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v31.exe /T
    Sage Accounts v31 64-bit  TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v31.exe /T

     
    Sage Accounts v30 32-bit TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v30.exe /T
    Sage Accounts v30 64-bit TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control.x64_v30.exe /T

     
    Sage Accounts v29 TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v29.exe /T
    Sage Accounts v28 TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v28.exe /T
    Sage Accounts v27 TASKKILL /F /IM Sage.UK.Accounts50.Data.Service.Control_v27.exe /T
    Sage Accounts v26 TASKKILL /F /IM sg50CtrlSvc_v26.exe /T
  4. Press Enter.

If required, you can now check the status and restart the services.

 

 

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