Error: 'The Sage Drive service is currently unavailable and may be inaccessible for some time.'

Summary

This article explains how to resolve this message in Sage 50 Accounts.

Description

 CAUTION: The Sage Drive service is no longer available in Sage 50 Accounts v26 and below and Sage 50 Accounts v26 and below. To access your data remotely you should install Sage 50 Accounts v27 or above. 

When trying to sign in to Sage Drive for Sage 50 Accounts you may get the message:  'The Sage Drive service is currently unavailable and may be inaccessible for some time. To check to see if the Sage Drive service has been restored, click Retry'.

Resolution

Check your software version number

To use Remote Data Access (formerly Sage Drive) you must be using Sage 50 Accounts v27 or above.

To check your version:

  1. Open your software and choose to open Demonstration data then click OK.
  2. Logon as MANAGER with no password and click OK.
  3. Click Help then click About and check your software version number.

If you need to update your software, please refer to our installation guide.

If you're using Sage 50 Accounts v27 or above and this message appears, please refer to our alternative guide.

Find out more in our dedicated Help Centre

To help you with Remote Data Access, we've pulled together everything you need.
Visit the Help Centre.


Solution Properties

Solution ID
200427112348203
Last Modified Date
Wed Jun 28 16:30:18 UTC 2023
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