If you can't delete a purchase credit note, you need to reverse it instead.

Reversing creates an opposing transaction that cancels the original credit note. This:

• Removes the supplier's outstanding credit
• Reverses values posted to your ledger accounts
• Cancels out the related VAT liability

You can't delete a purchase credit note if:

• The credit came from another accounting system when you migrated your data
• The credit has an allocated refund or invoice
• It's included on a VAT Return
• The credit is both paid and included on a VAT Return

If you included the credit on a submitted VAT Return, reverse it after removing any allocations.

If your invoice has transaction allocated, read unallocate a credit note from a purchase invoice before following the steps in this guide.

You need to create and allocate a purchase invoice to the credit note to reverse it.

Create a purchase invoice with the same details as the credit note, then allocate it:

1. Go to Contacts, then Suppliers.
2. Open the relevant supplier record.
3. Select Manage and then Account Allocation.
4. Select the checkbox on the credit note and the invoice.
5. Select Save.

The invoice and credit note now cancel each other out. You can now recreate the credit note if applicable.

Delete a refund allocated to a credit note