When a sales quick entry is greyed out it means one or more of these are true:

• It's marked as paid
• It has a transaction allocated
• It's included on a VAT Return

Below are some related guides that explain how to edit or delete a sales quick entry in this scenario.

Edit or delete a sales quick entry invoice

If the quick entry invoice has allocations:

• Unallocate a customer receipt from a sales quick entry invoice, or
• Unallocate a sales credit note from a sales quick entry invoice, or
• Unallocate a sales quick entry credit note from a sales quick entry invoice

If the quick entry invoice is on a VAT Return:

• If it's included on a draft VAT Return, delete the VAT Return before editing the invoice
• If it's included on a submitted VAT Return, you can't edit the it. Instead, reverse the sales quick entry invoice.

Edit or delete a sales quick entry credit note

If the quick entry credit note has allocations:

• Delete the allocated customer refund, or
• Unallocate a sales invoice from a sales quick entry credit, or
• Unallocate a sales quick entry invoice from a sales quick entry credit

If the quick entry credit note is on a VAT Return:

• If it's included on a draft VAT Return, delete the VAT Return before editing the invoice
• If it's included on a submitted VAT Return, you can't edit the it. Instead, reverse the sales quick entry invoice.