If you can't delete a sales quick entry, you need to reverse it instead.

Reversing creates an opposing transaction that cancels the original. This:

• Removes the customer's outstanding balance
• Reverses the values posted to your ledger accounts
• Cancels out the related VAT liability

You can't delete a sales quick entry if:

• The transaction came from another accounting system when you migrated your data
• The quick entry has an allocated payment
• It's included on a VAT Return
• The quick entry is both paid and included on a VAT Return

If you included the invoice on a submitted VAT Return, reverse it after removing any allocated payments.

If your invoice has a payment allocated, read unallocate a customer receipt from an invoice before following the steps in this guide.

1. Go to Sales and then Quick entries.
2. Select New Quick Entry.
3. Fill in the following information:
   

   Type*	From the dropdown list, choose between Invoice and Cr Note. You need to choose the opposite of the transaction your reversing.
   Date*	Enter the same transaction date as the transaction your reversing.
   Customer*	Choose the customer for the transaction your reversing.
   Reference*	Enter a reference, for example, 'correction' or 'reversal'.
   Ledger Account*	Choose the same ledger account as the transaction your reversing.
   Details	If necessary, you can enter additional information about the invoice or credit note.
   Net	Enter the same Net amount as the transaction your reversing. TIP: The Net, VAT Rate and VAT columns only appear when you select a VAT scheme under Accounting dates and VAT.
   VAT Rate	Choose the same VAT Rate as the transaction your reversing.
   VAT	The system automatically calculates the VAT value based on the Net and VAT Rate.
   Total	Sage Accounting automatically calculates the total value of the invoice or credit note.

   * These details are compulsory
4. Select Save.

You now need to allocate the original transaction to the reversal transaction you've created. Read allocate existing transactions for more information.