Reverse a customer receipt
Description

You can't edit or delete transactions included on a VAT Return.

To correct an error on your submitted VAT Return, reverse the transaction. Then re-enter it with the updated details.

For transactions included on draft VAT Returns, delete the draft VAT Return. You can then amend or delete the transaction.

Cause
Resolution

If you include a customer receipt in error on a VAT Return using Cash Accounting, you must reverse it.

If you've allocated the customer receipt to an invoice, unallocate it first. See unallocate sales transactions for guidance.

To reverse the customer receipt, create the opposite transaction; a Customer Refund.

  • Create a refund to reverse the receipt
  • Re-enter the transaction with the correct details, if required
  1. From Banking, choose the relevant bank account.
  2. Select New Entry, then Purchase/ Payment.
  3. Choose the Customer Refund tab.
  4. Enter the exact details of the transaction you want to reverse.
  5. Select the checkbox for the payment on account you want to reverse.
  6. Select Save.

NOTE:

Any corrections that you make will appear when you create your next VAT Return.


 

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