This communication was sent 9th January 2025.

Notice 25-QG | 09 Jan 2025

We’ve identified a number of Sage 200 Standard, or Sage for Education sites where there is only one user on the site with Customer Administrator and/or Customer Operations Agent permissions. Details of the role types can be found in our dedicated Sage Knowledgebase article.

We strongly recommend that there are at least two people within organisations that are of these customer role types. Without this, customers may experience difficulty in performing certain tasks should the people who have these role types be absent from their business; such tasks include the adding and removing of users.

We’ll be writing to all identified customers this afternoon to share this information, and why it's important. Additionally we’ll be providing our Sage Knowledgebase article to let them know how to add/update users.

A copy of the customer communication will be added to our customer communication article.