This communication was sent 11 December 2024. Sage 200 and Developer support availability over the holiday period Notice 24-PZ | 11 Dec 2024 Happy holidays The Sage 200 and Developer Services teams would like to wish everyone a fantastic holiday season and all the best for the New Year. Support availability On Wednesday 18 December between 9.00am and 10.00am and Friday 20 December between 4.00pm and 5.00pm our support lines will be closed for training purposes. | Monday 23 December 2024 | 09:00 - 17:00 | | Tuesday 24 December 2024 | 09:00 - 15:00 | | Wednesday 25 December 2024 | Closed | | Thursday 26 December 2024 | Closed | | Friday 27 December 2024 | 09:00 - 17:00 | | Monday 30 December 2024 | 09:00 - 17:00 | | Tuesday 31 December 2024 | 09:00 - 16:00 | | Wednesday 01 January 2025 | Closed | Partners During the holiday period, there will be fewer colleagues to take your queries, so we'd ask that you log less urgent queries online via Case Management. This will ensure that we have someone available for urgent queries, such as customer site down. It's also important that your customers have access to your support services. Notification of any changes to your contact hours or numbers should be provided, to minimise any disruption to their business. Developers During the holiday period, there will be fewer colleagues to take your queries, so we ask for your patience during this time. As usual we will prioritise the most urgent queries based on business impact. More information can be found here. |