If you use bank feeds, you can only match the refund in your bank feed to the credit note it's paying.

Allocate the credit note to a refund

1. Create the customer credit note.
2. From your bank feed, find the refund and choose Match.
3. Select or search for the relevant credit note.
4. Select the checkbox to match the credit note and create a refund.
5. If the refund is to refund a customer receipt:
   • Discard the transaction from your bank feed
   • Enter the refund manually

Follow our article to match bank transactions from bank feeds or an imported file.