This option allows you to enter a new email address for the employee record returning the error. With this option, the employee can:

• Log in and view payslips from their prior employment with the original email address, and
• Log in with the new email address to view payslips from the new employment

To go ahead with this option:

1. Under the Action column, select Amend New Employee's Email.
2. Under the Email Address column, enter the employee's new email address.
3. Click Publish Payslips.
   
    TIP: The Publish Payslips button is only available when you've selected an Action for all employees listed.

This option makes it easy for you to use the employee's existing email address in Sage HR Online Services.

When you use this option the employee's old payslips in the portal are removed, and their new payslip is uploaded. The employee's previously terminated employee profile moves from the terminated employee report and becomes an active employee again within Sage HR. All other profile data for the employee remains in Sage HR, including their existing password. The employee isn't sent a new welcome email, and they can log in and view any new payslips with the password they previously set up.

 TIP: If the employee has forgotten their password, they can reset it with our change password for Sage HR Online Services guide.

To use this option:

1. Click Replace Existing Employee.
2. Click Publish Payslips.
3. Log in to Sage HR.
4. On the main menu click Reports.
5. Click Employee data, then click Terminated employees.
6. Find the employee then click their name to view their terminated profile.
    TIP: If the employee isn't listed here, you either didn't terminate them, or you deleted them.
7. When you find the employee, check to see whether their start date matches their new payroll record and whether the Payslips & P60s tab shows their new payslips instead of their old ones. This indicates that their new payroll record is successfully linked to their terminated employee profile.
8. To move the employee out of the terminated employee report, an admin user must start a chat within Sage HR so support can 'rehire' the employee for you.

After support rehires the terminated employee for you, the start date shows as the date support rehired them. This corrects itself the next time you upload payslips. 

The employee is removed from the terminated employees report and becomes an active employee again. When you view their payslips and P60s you see only their payslips and P60s for the current period of employment.