This communication was sent 09 October 2023.

Notice 23-JX | 09 October 2023

Bank Feeds Service Changes

We recently wrote to you to let you know we’re making changes to how you access your banking data in Sage 200. Our managed bank feeds will be discontinued, and we’re introducing new Open Banking Connections.

We’ve noted that you still have active connections which will be switched off no later than the end of November 2023, you will need to connect to a new bank feed before this happens.

In building out our insight as much as possible, we will be able to drive changes on all levels, operationally, commercially and technology wise to drive improvements and better retain customers.

The process is simple:

• Take a note of your Bank Feed rules
• Disconnect the bank feed within your Sage software
• Disconnect the bank feed within your HSBC Internet Banking account
• Connect to the Open Banking Connection
• Set up your Bank Feed rules

You can find our step by step guide in our knowledgebase.

Once you have connected to your new bank feed, you will need to re-authenticate every 90 days to confirm that you are still happy to share your data with Sage. We’ll remind you of this, and the process only takes a few seconds.

The new connections and the date by which you will need to change are as follows:

Date: 4th November

• HSBC (Managed Bank Feeds)
• HSBC Personal (Connection powered by Sage)
• HSBC Business (Connection powered by Sage)
• HSBC Net (Connection powered by Sage)

Note: You will also lose some HSBC connections concerning Savings accounts. There isn’t an open banking feed option for these type of accounts, so just simply disconnect. These include:

1. All CIIOM (Channel Islands & Isle of Man) customer accounts
2. Savings, mortgage, and loan accounts for HSBCnet UK customers
3. Mortgage and loan accounts for DBB UK customers

We understand that change can be difficult, but we are confident that the new Open Banking connection will provide a seamless and secure way for you to import your transactions.

If you have any questions or concerns, please contact your support provider.

Thank you for your continued business with Sage.