When you set up GoCardless in Sage Accounting, you can assign existing mandates or request new mandates. You can request a Direct Debit payment when you create a sales invoice or recurring invoice. The customer must have an active Direct Debit mandate.
CAUTION:After you connect your GoCardless account to Sage Accounting, you must request all new Direct Debit mandates from within Sage Accounting. If you create a mandate directly in GoCardless, Sage Accounting won’t receive it and can’t use it for Direct Debit payments.
If you have an existing GoCardless account you can assign your existing mandates to customers you have already created in Sage Accounting, follow the steps below to do this:
Go to Settings, then click Apps and Connections.
Select GoCardless. NOTE:This is where you will see if you have any mandates to assign.
Click Assign existing mandates.
You’ll see a list of existing customers in Sage Accounting, from here you can click Auto match by email, which will match the mandates from GoCardless to customers in Sage Accounting or you can manually search for the customer by clicking the dropdown and selecting the relevant customer to match the mandate to.
Once complete click Next.
Review all information and mandates that have been associated with Sage Accounting and click Assign Mandates.
After creating all mandates, a list showcasing customer details and mandate status will become visible on the GoCardless Direct Debits page.
For a particular invoice log in to your GoCardless account and follow these instructions, Cancel a Subscription.
Once integrated, if you've created a new account or wish to establish mandates for more customers, you must do so within Sage Accounting. You can request these setups by following the steps below:
Go to Settings, then click Apps and Connections.
Select GoCardless.
Select the Request new mandate.
A Request new mandate box will appear select the customer from the dropdown list. NOTE:The main contact will receive this via email, to change the recipient and update the email address in the customer record.
Click Send Email.
This will send a Direct Debit mandate request to the customer's email requesting them to complete the Mandate request.
If you decide to Unassign a mandate, you'll lose the ability to set up automatic Direct Debit payments for that customer. Any active recurring invoices using Direct Debits will pause, requiring you to take corrective action.
Go to Settings, then click Apps and Connections.
Select GoCardless.
Locate the Customer and then click Actions.
Click Unassign mandate.
A message appears confirming you wish to go ahead, click Unassign mandate.
The Mandate hasn’t been unassigned from this customer.
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