This communication was sent 10 March 2023.

Notice 23-HX | 10 March 2023

Sage Line 500 & Sage ERP 1000 Product Retirement Update

Dear Partner,

We wanted to provide you with the latest updates connected to the retirement of Sage Line 500 and Sage ERP 1000, this includes an updated FAQ which covers:

• Migrations from Sage 1000 CRM to Sage CRM
• Licences for 3rd party solutions where a customer moved to historical or full use keys

Product Lifecycle changes

As of 01 October 2022, the product moved into extended support phase two. The details of which, are outlined in our Lifecycle Policy.

Module Sales

We wanted to remind you that the last date to purchase additional modules was 31 December 2022. Additional users can be purchased until the product retirement on 31 December 2024.

Customer Communications

Additionally, as part of a licence review, we’ve identified a number of customers that have future dated licence keys. What this means is they have been granted a licence outside of normal process, this could be for a number of reasons. We will therefore write to these customers to ensure they are aware of the product retirement, and, depending on what they are using the software for today, we’ll outline all they need to know and any action they need to take. This would include providing a copy of the relevant new disclaimer to customers using it for historical access, so they are fully aware of the terms. We won’t be asking them to sign them, and we’ll update our records to reflect the product usage type.

We’re asking for your support with identifying the relevant customers to help to ensure that they get the most appropriate message to them. We’ll provide you with a list of customers with future dated licences, please review these and select the customers usage reason. We’d ask that this is returned to us by 07 April to [email protected]. We’d also suggest that you may wish to take this opportunity to discuss it with the customers in advance of them receiving a communication from Sage.

Questions?

If you have any additional questions, please reach out to your Account Manager and we will continue to update the FAQ as appropriate.

Kind regards

Sage Product & Services Team