Remote Data Access - Transfer Data Error

NOTE: If you're using Windows 10 or above, the steps below usually resolve the issue. If you’re using an older version, like Windows 7 for example, then use our alternative guide >

TIP: Make sure you’re using the correct email address before starting — this will be the one the invite was sent to.

Resolving the error in Windows 10 and above:

To disable IPV6

NOTE: Sage 50 Accounts uses IPV4 to communicate with the data services. You can disable IPV6 by following the steps below.

Follow these steps on both the computer that holds the data and the computer downloading the data.

Open the Control Panel.
Click Network and Internet.
Click Network and Sharing Centre.
Click Change adapter settings.
Right-click your connection and then click Properties.
Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6).
Follow the next steps to Lock and Refresh Remote Data Access.

Lock and Refresh Remote Data Access

This process will refresh your Remote Data Access connection. Follow the steps in our Lock and Refresh Remote Data Access guide, on the computer that uploaded the data to Remote Data Access.

If this doesn't resolve the issue, follow the next step to Reset Remote Data Access.

Reset Remote Data Access

To resolve this, you need to take RDA down and re-upload it. You can follow our Reset Remote Data Access guide to do this.