Check your email address Check that you’re entering the correct RDA email address to connect.
Disable IPV6 IPv6 is a network layer protocol that enables devices to communicate over a network using unique IP addresses, similar to IPv4. For more details, contact your IT support. Follow these steps on both the computer that holds the data and the computer downloading the data. ▼Windows 11 - Open the Control Panel.
- Click Network and Internet.
- Click Network and Sharing Centre.
- Click Change adapter settings.
- Right-click your connection and then click Properties.
 - Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6).
▼Windows 10 - Press the Windows button then Settings
- Click Network and Internet
- Then select Advanced Network Settings
- Press the arrow next to the relevant adapter
- Click the Edit button next to More Adaptor Options
- Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6).
Lock and Refresh Remote Data Access Follow the steps in our Lock and Refresh Remote Data Access article, on the computer that uploaded the data to Remote Data Access.
Reset Remote Data Access To resolve this, you need to Reset Remote Data Access. |