Who to contact about pension queries
Description

At Sage we're here to help you process your pension in Sage Payroll if you get stuck. Unfortunately, we're not able to answer questions about your pension scheme information. Nor give legal advice about your obligations. In this article we'll explain who to contact about your pension queries.

Pensions can seem complicated, but don't worry. There are lots of places to get advice and information.

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What are my obligations?

As an employer, you have certain legal obligations to meet whenever you pay your staff.
To find information about these obligations visit The Pensions Regulator's website (opens in a new window).
You can also read our article What are my pension obligations?

For further details about your obligations, please contact The Pensions Regulator (opens in a new window).

Where are my pension scheme details?

The best point of contact for pension scheme information is your pension provider. You can usually contact them by phone, email or via webchat on their respective website. You will find their contact details on correspondence from your provider. For example NEST, Smart Pension or The People Pension.

How do I process my pension in Sage Payroll?

If you need a hand with processing your pension in Sage Payroll, we can help you.

Our technical support team is ready to help, but you need to get the relevant information about your pension scheme from your provider first.

Read our article, Information you need to set up your pension.

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Have you made a mistake in your pension submission?

Read the Pension Submissions section of our article: