Sage Report Designer and Microsoft Basic Authentication
Description

This communication was sent 21 December 2022.

Notice 22-HB | 21 December 2022

Multiple Products

We wanted to let you know about an upcoming change that could impact Sage Report Designer. Microsoft has announced the retirement of Basic Authentication in Exchange Online which may impact customers using Sage Report Designer.

Report Designer uses Basic Authentication to connect to Exchange Online when using the SMTP Report Designer email settings. You can find out more about Microsoft’s deprecation plans here.

This could impact all versions of Report Designer, for Sage 50 Accounts, Sage 50 Payroll, Sage 200, Sage 1000.

We have prepared specific articles for impacted Sage 50 Accounts and Sage 200 Customers:

When a customer is impacted by this change, they will be presented with an on-screen prompt which will direct them to this knowledgebase article, which provides guidance for troubleshooting generic email issues and about this particular issue.

We'll be adding additional guidance for the other products mentioned shortly, this will be accessible via the central knowledgebase article.