| | Using Windows Event log to help with troubleshooting |
| Description | You can use the Windows Even log to help troubleshoot different errors including emailing from Sage 50 Payroll. |
| Resolution | Check versions of Sage 50 Payroll and Microsoft Outlook - In Sage 50 Payroll click Help then About.
- In the Program Details section, check the version number.
- Open Microsoft Outlook and click File then About Outlook.
[BCB:294:Microsoft Office compatibility checker:ECB]
Check error message in Windows Event LogIf you receive an error, for example - 'Unable to send all emails. Error with the address. Unknown Error. Please check Windows event Log for more details.' follow the steps below: - In the Windows Search type Event Viewer, press enter then maximise the window of the app.
- On the menu, click Windows Logs then Application.
- Errors are displayed in the Application section of the window, locate any under the heading of Source with the name of Application Error, Sage Report Designer, SBDDesktop, Payroll or Office.
- Select an error to view the details in the General tab of the lower pane.
Look for the Event ID and the faulting paths for clues, try an internet search for further information.
Errors that can appear : Attachments
Possible cause for this: Email attachment on the layout is no longer available - Select the layout you're experiencing the issue with.
- Click Edit to open the Sage Report Designer window.
- Click Report then Email Settings.
- Click Email Attachments tab and remove any attached files and click OK. If this window is empty proceed to the Outlook Signature section.
- Click File then Save.
- Try emailing the layout again.
Primary Interop Assemblies>
- Check your version of Microsoft Outlook, click File then About Outlook.
- Note the 2 digits after Build and compare to the Version stated in the error message.
In this scenario Sage 50 Payoll is accessing an older Version 11 of Outlook Interop Assemblies which is no longer present on the computer. 
To resolve this issue, youneed to run a repair installation of Microsoft Office. If the issue persists, you'll need to uninstall then reinstall Microsoft Office. Please contact your IT support for any assistance with this.  NOTE: Sage 50 Payroll doesn't need to be uninstalled and reinstalled.
Outlook installation>
In this error, Sage 50 Payroll is sending an email via Outlook which isn't registered correctly. To resolve this issue, you need to run a repair installation of Microsoft Office. If the issue persists, you need to uninstall then reinstall Microsoft Office. Please contact your IT support for any assistance with this. NOTE: Sage 50 Payroll doesn't need to be uninstalled and reinstalled.
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