This communication was sent 01 November 2022.

Notice 22-GW | 01 November 2022

Sage 200

Dear Partner,

We have been writing to you for some time now about the need to upgrade due to technology changes/retirements specifically relating to the licence server for TLS 1.0/1.1 which stopped being accessible from 01 October 2022.

Our last message on 22 September 2022 outlined an exception process available from 17 October 2022 that will provide an additional 90 days in 30 day blocks. This process covers where an offline key is required as there is an issue with the Sage 200 software communicating with our licencing service, as well as the short extension associated with TLS.

We wanted to remind you to review the Partner FAQ to ensure that all involved understand the process & requirements in full.

Additionally we wanted to draw your attention to the following key points:

• Requests must be submitted at least 3 days in advance – the product provides an in-product count down, to avoid the situation of any customer being left in a site down situation.
• Ensure that your email and/or firewall settings allow files of *.ENT from @sage.com email addresses to be received as we are unable to send them via alternative methods. Our process surrounding this aspect has not changed.
• Full details are required on the form including any technical details and case references.
• In the case of offline keys not impacted by the TLS changes, you need to provide details as to why the customer cannot communicate with our licencing service to help us understand how we can improve this in future, in line with our roadmap requirements. Our customer services team may also reach out to you to ask for further detail, please work with them to gather the information needed. Additionally, we’d ask that you reach out to them to resolve any technical issues before requesting a key.
• Historical licences use the same licence technology as live licences; therefore, customers need to upgrade or apply a patch. The upgrades are chargeable and full details were communicated on 29 October 2021.

Our ultimate priority is to make sure that customer access is not disrupted, we ask for your urgent support in completing the form accurately and in advance, to avoid delays and disappointment.

Questions

If you have any questions of a technical nature, you can contact our support team. For anything else please speak to your account manager.