When you go to sage.hr/signin you may get the following message when you try to log in.

Incorrect email or password. Forgot your password? Click the link below.

 NOTE: If you see the error 'Wrong email address or password entered' on a different log in screen, please use our alternative guide.

You only see this message on this login page when you've entered the wrong email address, keeping you on the login page for the non-payslips version of Sage HR.

When you enter the correct email address the page should change to only ask you for an email address, like in the screenshot below:

Then when you click CONTINUE TO SIGN IN, are taken to the Sage account login page to enter your password.

Unsure what email address you need to use?

The email address you need to use is the one your welcome email was sent to. If you don't have a welcome email, please contact your employer so they can resend one to you. They also can confirm for you which email address they have used to add you to Sage HR Online Services. If they've used the wrong email address, please let them know so they can re-set you up using the correct email address.

Need further support?

If you require further support with your login issue, run through our login troubleshooting guide - I can't log in to Sage HR Online Services, or contact your employer so an admin user of the software can investigate this for you.

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