When you try to log in to Sage HR Online Services via your company's unique workspace URL, for example, cityhotel.sage.hr/signin, you are only asked to enter your email address.

When you enter an email address you may get the following message:

Your email address wasn't recognized

If you get this message, this is because of the following:

• You've entered the wrong email address for this company account
• You no longer appear within your company's portal. This could be because you were never set up or have been removed from your company's account
  

Let's run through some checks to make in the section below.

Check your email address

If you aren't sure what email your employer has set you up with, contact them directly to check. 

 NOTE: If you never received a welcome email, contact your employer. Only they can send this welcome invite to you.

Check if your profile still exists

The email address might not be recognised because you were never set up, or your profile has been terminated and deleted. Check with your employer whether you still exist in their company.

 NOTE:  If you've been terminated, you may only have access to log in for either 7 days, 30 days, or a year depending on your company's settings. They also have an option to not allow access at all after termination. This is why you need to check this with your employer.

If you've been deleted you can longer log in.

Need further support?

If you require further support with your login issue, run through our login troubleshooting guide - I can't log in to Sage HR Online Services, or contact your employer so an admin user of the software can investigate this for you.

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