When you upload payslips, the following error message may appear:

TIP: Before following the steps below, please ensure you are logged on as an administrator and attempt the upload again.

Do you need to upgrade?

To resolve this, it may be as simple as upgrading the software. 

1. Click Tools, then click Upgrade Program.
2. Ensure your activation details are correct, and click Update.

If this issue is still not resolved, please continue with the steps below. 

Clear browser history

Follow the steps below for the relevant Internet browser.

Chrome

1. In the address bar, type chrome://settings/clearBrowserData and press Enter.
2. From the Basic and Advance tabs, select the following:
   • Browsing history
   • Download history
   • Cookies and other site plug-in data
   • Cached images and files
3. From the Time range drop-down, choose the period of time you want to apply, or to clear all items, select All time.
4. Click Clear Data.
5. Close and re-open the browser.

Firefox

If the menu bar is hidden, press Alt.

1. Open the History menu and click Clear recent history.
2. From the Time range to clear drop-down, choose the required range or choose Everything.
3. From the Details drop-down, choose the items to clear or select All items.
4. Click Clear now.
5. Close and re-open the browser.

Microsoft Edge

1. In the top right corner of the browser, click the hub icon.
2. Click the History icon, then select Clear all history.
3. Select Browsing history, Cookies and saved website data, then Cached data and files.
4. Click Clear
5. When the 'All clear!' message appears, then close all browser windows.
6. Re-open the browser.

IE11 and higher

If the menu bar is hidden, press Alt.

1. Click Tools, then click Delete browsing history.
2. Clear the Preserve Favourites website data check box.
3. Select Temporary Internet files or Temporary Internet files and website files.
4. Select Cookies or Cookies and website data.
5. Select History.
6. Click Delete.
7. Close all browser windows then open the browser again.

Rename SDK Licence folder

If the issue still occurs, close your all Sage programs and browse to C:\ProgramData\Sage in File Explorer.

1. Find the folder called SDK Licence
   
2. Rename that folder to SDK Licence.old
3. Re-open Sage 50 Payroll.
4. Log into your company, and retry upload.

Issue persists? 

If the issue continues after running through the steps above, please contact technical support.

 TIP: You may wish to check your firewall settings as these can cause this error, see our guide>