Solution Properties
Solution ID:
200427112449883
Last Modified Date:
Fri Aug 18 09:39:50 UTC 2023
Taxonomy Path:
Case category//I have a problem with...//opening
Author:
[email protected]
Error: 'Your computer is not connected to the Internet' - Sage 50 Accounts v26 and below
Description

When opening a company that was shared using Sage Drive, the following message may appear:

'No Internet connection
Your computer is not connected to the Internet.
To check to see if the connection has been restored, and to submit your changes, click Retry.
If the connection cannot be restored, and you need to continue processing data, click Work offline.
WARNING: If you choose to work offline, you must advise anyone connected to your data using Sage Drive to stop processing, otherwise they will lose their work when you go back online.
To discard your changes and close Sage Accounts, click Close.'

This occurs in Sage 50 Accounts v26 and below and Sage 50 Accounts v26 and below because the Sage Drive service is no longer available. Don't worry, to access your data remotely you can install the latest version of Sage 50 Accounts. 

Cause
Resolution

Check your software version number

To use Remote Data Access (formerly Sage Drive) you must be using Sage 50 Accounts v27 or above.

To check your version:

  1. Open your software and choose to open Demonstration data then click OK.
  2. Logon as MANAGER with no password and click OK.
  3. Click Help then click About and check your software version number.

If you need to update your software, please refer to our installation guide.

If you're using Sage 50 Accounts v27 or above, you can find further help in our alternative guide.

[BCB:95:Accounts - RDA_hub:ECB][BCB:91:Support message - RDA chat:ECB]
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