| | My Sage - 'The email address is already in use. Please enter a different email address' |
| Description | When trying to create a My Sage login, you may get the following message: 'Account creation was unsuccessful. Please correct the errors and try again.
The email address is already in use. Please enter a different email address.' |
| Cause | This is because the email you've entered already has a login for My Sage. |
| Resolution | As this email already has a login associated to it, it is not possible to set it up again. Instead you should return to https://my.sage.co.uk and login with your EMAIL and PASSWORD. If you've forgotten your password, to reset it click Forgotten your password? |
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