Solution Properties
Solution ID:
200427112435037
Last Modified Date:
Fri Jun 19 13:22:45 UTC 2026
Taxonomy Path:
Case category//How do I...//an integration
Author:
[email protected]
Microsoft 365 and Sage support boundaries
Description
Cause
Resolution

Support responsibilities depend on how you purchased your Microsoft 365 subscription.

NOTE:

Microsoft 365 integration isn't available in Sage 50 Accounts v31 and above.

If you use Sage 50 Accounts v30.1 or below, you can connect your data to Microsoft 365 services.

Who provides support?

Microsoft 365 subscription Contact for support
Purchased directly from Sage Sage
Purchased through a Sage Business Partner or reseller Your reseller
Purchased from a third-party Microsoft provider Your Microsoft provider

What Sage supports

Sage can help with:

  • Activating Microsoft 365 integration with Sage products
  • Connecting Microsoft 365 to Sage products
  • Troubleshooting Sage integration issues
  • Error messages related to Sage integrations
  • Known issues with supported Microsoft 365 integrations

What Sage doesn't support

Sage doesn't support:

  • General Microsoft 365 administration
  • Microsoft 365 user management
  • Microsoft 365 tenant configuration
  • Network, hardware, or IT infrastructure issues
  • Custom Power Automate solutions
  • Custom Power Apps solutions
  • Custom Power BI reports, dashboards, or visuals

Microsoft self-service resources

Microsoft provides a range of self-service support resources, including:

  • Help articles
  • Training content
  • Community forums
  • Troubleshooting tools

You can access these resources through support.microsoft.com.

Sage 200 and Microsoft services

For support with Microsoft Power BI, Power Apps, or Power Automate integrations in Sage 200, refer to the relevant Sage 200 documentation and support resources.

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