If you sell services rather than products, you can create service credit notes to send to your customers.

Create the credit note

1. Go to Invoices and credits then select New credit.
2. In the Format dropdown, select Service.
3. In the Date field, enter the credit note date.
4. In A/C enter the Customer Account Reference.
5. Under Details enter the service details, then under Amount enter the net amount.
6. To edit the item details, such as tax code or discount, press the Finder button.
7. If required, complete the Order, Footer, and Payment tabs.
8. Click Save.

Once created, you can print your credit note and update ledgers so the values appear in your customer and nominal accounts.