If you use SMTP to send emails from your software and your provider ends support for basic authentication, you need to change your settings. To continue emailing documents from your software, use Microsoft Outlook.

For more information, see our Changes to SMTP email authentication affecting Sage software guide. 

IMPORTANT: Google have made 2 step verification mandatory for Gmail from 1 June 2022. You can find more information on this here.

1. Sign in to your Gmail account.
2. Click your profile icon on the top right-hand side of the window
   

    TIP: This icon displays the first letter of your name or your personalised picture.

3. Click Manage your Google Account, then search for App passwords at the top of the window.
4. Click 2-Step Authentication.
    NOTE: This may also appear as 2-step verification. 
   
5. Click Get started then Continue.
6. Enter your telephone number and select either Text message or Phone call then click SEND.
7. Enter the code you receive via your preferred method. 
8. Scroll down and select App passwords.
9. Enter a name for the app e.g. Sage, then click Create.   
   
   

Google will then create a unique password to allow an app to use the email functionality of your Gmail account. You should then update your SMTP settings, in your Sage software,to include this password.

You can then follow this guide email your documents.