Profile Contact name:
Telephone number:
Contact email address:
Account or serial number:
Incident reference number:
NOTE: Before you send us data for repair, you must obtain an Incident Reference number from Sage technical support. To contact the Sage technical support team, please visit https://my.sage.co.uk/contact-us/home.aspx
Software name and version:
To find your software version number, Help > About.
Serial number as shown in software:
To see the serial number in your software, Help > About.
Company name on data set:
To confirm the company name for the data set:
For Sage Accounts, Settings > Company Preferences. For Sage Payroll, File > Open Company. NOTE: Size limit restrictions on your email inbox may result in the non delivery of your returned data. Please ensure that your email inbox has the capacity to receive the returned data.
Do you use Sage 50 Manufacturing (including Batch Controller, Job Controller and Manufacturing Controller): Yes No
Do you use a 3rd party application that links to Sage: Yes No
This is additional software provided by a third party other than Sage Hibernia Limited.
Third party application name:
Third party application function:
Sage Data Repair Service charges: Service level No Sage Cover Essential Cover (SCV) Essential Cover + and above (SCV2 and above) Business partners with cover (SCVB) Standard service - 5 working days €275 + VAT Free Free Free Express service - 3 working days N/A €180 + VAT Free Free 24 hour service
This service is only available by prior arrangement with Sage Technical Support.
€450 + VAT €275 + VAT €180 + VAT €180 + VAT
NOTE: To complete the data repair, we require receipt of a fully completed Data Repair form and the data only backup. Upon receipt of these items, we endeavour to complete the data repair within the service level stated above.
Service required Please choose the required service from the list below:
Standard - Business partner with cover - Free of Charge Standard - Essential Cover + and above - Free of Charge Standard - Essential Cover - Free of Charge Standard - Non-Sage Cover - €275 + VAT Express - Business partner with cover - Free of Charge Express - Essential Cover + and above - Free of Charge Express - Essential Cover - €180 + VAT 24 hour - Business partner with cover - €180 + VAT - By prior arrangement only 24 hour - Essential Cover + and above - €180 + VAT - By prior arrangement only 24 hour - Essential Cover - €275 + VAT - By prior arrangement only 24 hour - Non-Sage Cover - €450 + VAT - By prior arrangement only
Terms and Conditions of service We will endeavour to repair the data and return it to you within the service level stated. We aim to return the data as soon as possible but may need the full fixed period during peak times and where repair of the data is more complex. It's your responsibility to ensure that the data is in order once it is returned to you. Any reliance you place on the returned data is at your own discretion.
Please note that Sage reserves the right to make changes to its prices. You will be notified of any changes affecting you. In the unlikely event that we are unable to repair your data there will be no charge for work undertaken in connection with trying to do so and Sage will have no further liability in relation to the data.
Please refer to your software licence agreement for notice of Sage's limitation of liability in relation to the software. This limitation also applies to data repair.
Data retention information .
Declaration In returning the above information, I consent to the collection by Sage Hibernia Limited of any personal data in such information, for example, name, email address and any other identifying data, and confirm that I am properly authorised on behalf of:
Company name:
For the above information to be collected by Sage Hibernia Limited and used to locate and repair any damaged data. I understand that all information provided will be treated as strictly confidential, is for the sole use of Sage Hibernia Limited in relation to this service and will not under any circumstances whatsoever be distributed to any third parties.
Authorised by:
Position:
