Choosing Help, then About can cause Sage 50 Payroll to close or display the following message:

'We were unable to load the Support Pages on this occasion. You can resolve the issue by re-installing your copy of the Sage 50 Payroll product, take a full backup of your data before you start the re-install. If the issue persists, contact technical support'

Reinstall Sage 50 Payroll

To resolve this issue, take a backup of your data, then reinstall the software over your current installation:

1. Back up your data.
2. Close Sage 50 Payroll, and any other Sage software you have open on your computer.
3. Click the link below to download your update:
• [BCB:324:UKI 50 Payroll current download link:ECB]
  • If you're prompted to select where to save the file, select your Downloads folder, then click Save
4. To begin the installation, browse to your Downloads folder and right-click [BCB:325:UKI 50 Payroll download filename:ECB]

    

   .
5. Click Run as administrator.
   NOTE: If you're prompted to enter a username and password, enter your Windows administrator credentials, not your payroll credentials.
6. To confirm you accept the licence conditions, click Accept Licence then click Next.
7. Check the path is the same as the program directory you noted in the before you install v30.01 section. If it is, click Yes.
   • If the path isn't the same, click No then Yes and browse to the correct program directory, click Payroll.exe, then click Open
8. Click OK when the installation completes, then click Close.

If this still doesn't resolve the issue, continue to the next section.

Register the PayrollSupportPage.dll

We recommend your IT support complete the following steps. 

Register the PayrollSupportPage.dll that's located in the software installation folder.

To find the software installation folder, right-click your Sage 50 Payroll option and click Properties. The installation folder appears in the Target box.

You must be logged into the computer as an administrator to run this command. Find out more on how to run as administrator.

1. Close Sage 50 Payroll.
2. Press the Windows key + R > enter cmd > Enter.
   64bit Computer - Browse to C:\Windows\Syswow64 > right-click CMD.exe > Run as administrator.
3. At the prompt, enter Regsvr32 followed by the path to the dll file. For example, enter Regsvr32 "C:\Program Files\Sage Payroll\PayrollSupportPage.dll" > Enter.
   64bit Computer - At the prompt, enter cd C:\Windows\Syswow64 > Enter > enter Regsvr32 followed by the path to the dll file. For example, enter Regsvr32 "C:\Program Files (x86)\Sage Payroll\PayrollSupportPage.dll" > Enter.
4. Click OK.
5. Open Sage 50 Payroll, then click Help, then click About.