The more backup copies you have, the safer your data is against loss. A comprehensive backup routine is as follows:
- Back up at the end of each day labeling the disks Monday, Tuesday, Wednesday, Thursday and Friday. Re-use these disks weekly. You can then go back to any day in your current week.
- Back up at the end of each week, labeling disks Week 1, Week 2, Week 3 and Week 4. Re-use these disks every four weeks. You can then go back to any week in your current month.
- Back up at the end of each month, labeling disks Month 1, Month 2 and so on. Keep these disks until the end of the year. You can then go back to any month in your current year.
Reasons why a backup might fail
There are a number of reasons why your backup might fail:
Tip: For more detailed information about how to troubleshoot backup failures. Read more >
Session locks
If a user is still working in the software, the data becomes exclusively locked by them. If you can't ask them to log out, you can use the Remove Session utility to log them out of the software. For further information about this, please refer to article .
Antivirus
Some antivirus software can cause your Sage 50 HR backup to fail and the software to subsequently lock. This is because when the Sage 50 HR backup routine is met with on-access scan, it causes the backup to fail. This has so far only been reported with McAfee antivirus software, however, to err on the side of caution, we recommend the same action regardless of software vendor. We recommend that, at least during backup, you deactivate on-access scanning of the Sage 50 HR share and the Sage MySQL temporary folder.
- Sage 50 HR share
Windows XP, Sever 2003 and 2000 - C:\Documents and Settings\All Users\Application Data\Sage\HR
Windows 7 and Vista - C:\ProgramData\Sage\HR
- Sage MySQL temporary folder
Windows XP, Server 2003 and 2000 - C:\Documents and Settings\All Users\Application Data\Temporary SageMySQL Files
Windows 7 and Vista - C:\ProgramData\Temporary SageMySQL Files
To add these exclusions to your antivirus software, please refer to the user guide supplied with that software or press F1 to open its Help system. Please note that these products are not recommended, produced or supported by Sage. For a list of popular antivirus software and links to their support site, please refer to the Useful links tab.
Note: These exclusions should be added to your antivirus software on the computer that holds the data. Therefore, if your data is held on a server, the exclusions should be added to the antivirus software on that.
Disk space
The location you are backing your files and data up to has reached full storage capacity. Clear some space on the drive or specify a different location for your backup.
Sage 50 HR open on another PC
Error message: 'It looks like you have another instance of the company open 'company name'. Your data cannot be backed up until all other instances of this company are closed.
To resolve this, close all other open copies of Sage 50 HR.
Permissions
You may not have sufficient permissions to back up to the location specified. For further information about this, please refer to your systems administrator.
You may not have sufficient permissions within Sage 50 HR to carry out backup and restore procedures. Read more >
Encryption
If you are using Windows Vista Home, a backup can fail due to EFS Encryption. To back up your data you must first deactivate this. To do this, click Start and in the Start Search box type cmd. When cmd.exe appears in the Programs pane, right-click it and choose Run as Administrator. In the command prompt, type FSUTIL BEHAVIOR SET DISABLEENCRYPTION 1 then press Enter.