Serial number and activation key are not accepted

Solution Properties

Solution ID:

200427112208121

Last Modified Date:

Mon Feb 05 08:44:15 UTC 2024

Taxonomy Path:

Case category//How do I...//download/install/activate/upgrade

Author:

[email protected]

Serial number and activation key are not accepted

Description

If you are installing, or opening your Sage 50 Accounts program and are prompted to enter your license information you may see an error message if there is a problem confirming the information you've entered. Don't worry though, in this article we'll explain how to fix it.

Cause

Resolution

To get started, just click the message you're seeing from the options below:

You must enter a NEW product registration key

This message appears when the software is already using the serial number and activation key that you're entering.

If you're entering a full activation key, you may have entered the wrong serial number. Try deleting the sage.usr file and ensure you enter the correct serial number and activation key.

To delete the sage.usr file:

Close Sage 50 Accounts.
Browse to C:\ProgramData\Sage\Accounts\XXXX and delete the sage.usr file. Where XXXX is your software version, for example, 2023 for v29.
Reopen Sage 50 Accounts and enter the correct serial number and activation key when prompted.

Invalid or incorrect serial number

This message appears when you enter the wrong serial number or activation key.

If the details are correct, the file that contains the registration details, Sage.usr, may have become corrupt. To resolve this, browse to the Sage.usr file and delete it, then open the software and enter your serial number and activation key again.

To delete the sage.usr file:

Close Sage 50 Accounts.
Browse to C:\ProgramData\Sage\Accounts\XXXX and delete the sage.usr file. Where XXXX is your software version, for example, 2023 for v29.
Reopen Sage 50 Accounts and enter the correct serial number and activation key when prompted.

The information supplied is incorrect and the program has not been updated

This message appears when you do not have the required Windows permissions to update the sage.usr file. To correct this message, you must have Modify permissions allowed on the folder that contains the sage.usr file.

The sage.usr file is located at: C:\ProgramData\Sage\Accounts\XXXX where XXXX is your software version, for example, 2023 for v29.

Once you have the correct permissions to modify the sage.usr file, enter your licence information into Sage 50 Accounts again to resolve the message.

The program information could not be updated. You must have administrative access

This message appears when the sage.usr file is flagged as read-only or when you do not have the required Windows permissions to update the sage.usr file. To correct this message, check that the file isn't read-only and ensure that you have Modify permissions for the folder that contains the sage.usr file. If the problem persists, delete the sage.usr file and then try again.

The sage.usr file is located at: C:\ProgramData\Sage\Accounts\XXXX where XXXX is your software version, for example, 2023 for v29.

Steps to duplicate