Quarterly update shows as update required after you send it

What to do if your quarterly update still shows as update required in Sage Accounting or Sage Sole Trader, even though HMRC has your figures.

The Income tax page shows a status for each quarterly update. After you send an update, the status changes to complete.

We're aware of an issue where some accounts return to the Income tax home page instead, and the status stays as update required. HMRC still receives the figures in these cases. The status in Sage is wrong, not the submission.

Wait up to 48 hours

It can take up to up to 48 hours for the status in Sage to update after you send your quarterly update. 

If it's been less than 48 hours, you don't need to do anything. Check the status again later. 

If the status still shows update required after 48 hours, confirm HMRC has your update.

Confirm HMRC has your update

1. Go to GOV.UK and sign in to your HMRC online account.
2. Check the quarterly updates HMRC holds for the tax year.
3. Compare the totals against the update you sent from Sage Sole Trader.

If HMRC holds your figures, the submission worked. Report the status to us so we can correct it in your account.

Report the issue

Complete our reporting form here: forms.cloud.microsoft

Our team investigates the status against your account and contacts you with the outcome. Keep using Sage Sole Trader as normal while we investigate. The status does not stop your next quarterly update.